Privacy Policy

Ascencious LLC

Published Date: 11/06/2026

Contact: info@ascencious.com

Ascencious LLC (“Ascencious,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, review, and protect information when you visit our website, use our mobile application, create an account, interact with practitioners, post in community features, communicate with us, or otherwise use any of our products and services (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through:

(i) our website;

(ii) our landing pages;

(iii) our mobile application;

(iv) community and social features;

(v) practitioner-related features;

(vi) customer support communications;

(vii) marketing and promotional interactions; and

(viii) any other online service operated by Ascencious that links to this Privacy Policy.

This Privacy Policy does not govern third-party websites, platforms, app stores, payment processors, analytics providers, or third-party practitioner pages that may be linked from or integrated with the Services. Those third parties may have their own privacy policies and practices.

2. Categories of Information We Collect

Depending on how you use the Services, we may collect the following categories of personal information:

(a) Identifiers and Contact Information

(i) name;

(ii) email address;

(iii) username;

(iv) account credentials;

(v) profile name or display name;

(vi) customer support contact details.

(b) Account and Profile Information

(i) account preferences;

(ii) profile photo or avatar;

(iii) bio, interests, and account settings;

(iv) saved content, favorites, playlists, journal-like entries, or other profile-linked activity;

(v) subscription status and account history.

(i) posts, comments, captions, reactions, shares, uploads, media, messages, discussion content, and other user-generated content;

(ii) reports, complaints, moderation appeals, and trust-and-safety submissions;

(iii) content you provide in practitioner interactions or community spaces.

(d) Practitioner Interaction Data

(i) appointment or interaction metadata;

(ii) messages or materials submitted to practitioners through the platform;

(iii) notes, prompts, intake-style responses, or preferences you voluntarily submit through practitioner-facing features;

(iv) records needed to facilitate practitioner access, booking, scheduling, or communication.

(e) Transaction and Commercial Information

(i) subscription plan information;

(ii) purchase history;

(iii) receipts;

(iv) renewal status;

(v) limited payment-related data.

Session recordings. When a practitioner's live session is recorded, the video and audio of that session are recorded through Zoom and kept by Ascencious in private storage. The recording is shared with you and with the practitioner who held the session, and with no one else. We keep it for one year after the session, or until you or the practitioner delete the account, whichever comes first, and then delete it. You can ask us to delete a recording sooner through contacting info@ascencious.com.

If purchases are processed by Apple, Google, Stripe, or another third-party processor, we may not receive your full payment card details. Instead, we may receive limited transaction confirmations, subscription status, billing identifiers, or payment-related metadata from those providers.

(f) Device, Internet, and Technical Information

(i) IP address;

(ii) device identifiers;

(iii) app instance identifiers;

(iv) browser type;

(v) operating system;

(vi) mobile carrier;

(vii) language settings;

(viii) referring URLs;

(ix) crash logs;

(x) diagnostics;

(xi) usage logs;

(xii) approximate geolocation derived from IP or device settings where available.

(g) Usage and Activity Information

(i) pages viewed;

(ii) features used;

(iii) session duration;

(iv) clicks, taps, scroll activity, and navigation patterns;

(v) content engagement;

(vi) audio or meditation usage history;

(vii) search queries;

(viii) interaction timestamps;

(ix) content discovery behavior.

(h) Communications

(i) emails, support messages, chatbot or contact-form submissions, survey responses, feedback, and other communications you send to us.

(i) Inferences

We may draw inferences from the information above to better understand user preferences, likely interests, engagement patterns, fraud risk, safety risk, or product improvement opportunities.

(j) Sensitive Information

We do not want users to submit medical diagnoses, treatment records, or highly sensitive personal data unless clearly requested for a limited lawful purpose. However, because the Services include wellness, practitioner, and community features, users may voluntarily submit content that touches on emotional, spiritual, lifestyle, or other highly personal topics. If you choose to disclose such information, you do so at your own discretion and subject to this Privacy Policy.

3. Sources of Information

We may collect personal information:

(i) directly from you;

(ii) automatically from your device or browser;

(iii) from your use of the Services;

(iv) from app stores and payment processors;

(v) from analytics, hosting, fraud-prevention, and security vendors;

(vi) from cookies and similar technologies;

(vii) from reports made by other users;

(viii) from practitioners or service providers acting on our behalf; and

(ix) from social login or third-party integrations, if you choose to use them.

4. How We Use Personal Information

We may use personal information for the following business and commercial purposes:

(a) To Provide the Services

(i) create and maintain accounts;

(ii) authenticate users;

(iii) deliver meditation, audio, and community features;

(iv) facilitate practitioner-related services;

(v) process subscriptions and account status;

(vi) provide customer support.

(b) To Operate, Improve, and Personalize the Services

(i) improve content discovery and user experience;

(ii) personalize recommendations, feeds, or content presentation;

(iii) understand engagement and feature performance;

(iv) conduct internal analytics, debugging, and quality assurance;

(v) develop new features and services.

(i) send service emails, confirmations, receipts, account notices, updates, and support messages;

(ii) send marketing communications where permitted by law;

(iii) respond to requests, complaints, and inquiries.

(d) For Safety, Security, and Enforcement

(i) detect, investigate, and prevent fraud, spam, harassment, abuse, illegal activity, platform manipulation, policy violations, or unsafe conduct;

(ii) review reports and complaints;

(iii) monitor and moderate community activity;

(iv) verify identity where needed;

(v) protect users, Ascencious, practitioners, and the public.

(e) To Comply With Legal Obligations

(i) comply with law, regulation, subpoena, court order, or lawful government request;

(ii) preserve records;

(iii) enforce contracts and legal rights;

(iv) respond to disputes and claims.

(f) For Corporate Transactions

(i) support a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar event.

5. AI and Personalization Consent

Certain features may use information you provide, including profile information, preferences, mood check-ins, wellness activity, meditation history, astrology information, birth date, birth time, birth location, and prior interactions with the Services to personalize recommendations, AI responses, meditations, content suggestions, and user experience.

Except for the Astra Consent Gate, Personalized Recommendations, and Apple Health provisions described immediately below, by enabling or using personalized AI features you consent to Ascencious using this information to provide and improve personalized experiences. For the features described immediately below, consent is instead obtained through the specific opt-in steps described there, not through your general use of the Services. You may be able to limit or disable certain personalization features through your account settings, if available.

Astra Consent Gate. Astra, our AI chat feature, does not access your mood log, Wellness Score, or astrology chart data by default. Where a question you ask Astra would benefit from that information, Astra will offer you a specific, one-tap option to allow access for that purpose, described in context (for example, to interpret your chart or score). You may accept or decline that offer, and you may turn this access off at any time in Settings. If you decline or do not affirmatively opt in, Astra will respond using only the information in your message, without accessing your mood log, Wellness Score, or astrology data.

When you opt in as described above, the relevant information is shared with Astra’s underlying AI service provider solely to generate a response to your message. We do not authorize that provider to use the information to train its models, to retain it beyond what is necessary to generate that response, or to use it for any other purpose.

Personalized Recommendations. Separately from Astra, we may offer you the option to tune your meditation and practitioner content recommendations to your mood-log check-ins. This feature is off by default and is presented as an optional upgrade, such as a “Tune this to your check-ins” toggle on the mood-log insights page. If you do not turn it on, recommendations are based on ordinary app usage rather than your mood-log or Wellness Score data. You may turn this feature off at any time in Settings.

Apple Health and Similar Health Platform Data. If you choose to connect Apple Health or a similar health platform, we may use that data to calculate a more complete Wellness Score for use in content, guidance, and reflection features. We maintain a separate version of your Wellness Score that excludes any Apple Health or similar health-platform data, and we use only that excluded version in connection with any recommendation, referral, or feature that leads to a purchase or a paid practitioner session. We do not use Apple Health or similar health-platform data for advertising or marketing purposes, and we do not share it with data brokers or advertising platforms.

6. Astrology and Birth Chart Data

Ascencious may collect and process astrology-related information, including birth date, birth time, birth location, zodiac sign, birth chart placements, planetary information, astrological interpretations, and related profile data.

Astrology-related features are provided solely for spiritual, reflective, entertainment, lifestyle, and personal-growth purposes. Ascencious does not represent that astrology is scientifically proven, clinically validated, or suitable for making medical, legal, financial, relationship, safety, or other major life decisions.

7. Mood, Wellness, and Check-In Data

Ascencious may allow users to submit mood logs, wellness check-ins, sleep information, stress levels, energy levels, emotional state, lifestyle inputs, journaling-style entries, and similar self-reported wellness information.

This information may be used to provide app functionality, personalize recommendations, improve the Services, generate insights, support AI features, display trends, and enhance user experience. Ascencious does not use this information to diagnose, treat, monitor, cure, prevent, or manage any disease, disorder, condition, or symptom.

8. Chatbot Conversations and AI Interaction Data

If you interact with an AI chatbot or similar feature, Ascencious may collect, store, review, analyze, and process your prompts, responses, chat history, feedback, usage patterns, and related metadata.

We may use this information to provide the chatbot experience, personalize responses, improve the Services, detect abuse, enforce our policies, investigate safety issues, comply with law, and protect users and the platform. Chatbot conversations are not therapy, not privileged, not confidential in the medical or legal sense, and may be reviewed where necessary for safety, compliance, moderation, enforcement, or operational purposes.

9. Automated Processing and Profiling

We use automated systems to process certain information and generate inferences, including to calculate wellness and energy insights, identify trends, personalize content and recommendations, power AI features, and detect fraud and abuse. This automated processing is used to operate, secure, and improve the Services and to personalize your experience. It is not used to make decisions that produce legal or similarly significant effects about you. Where applicable law gives you a right to opt out of certain profiling, you may contact us at info@ascencious.com.

10. Sensitive Information

Some information you provide may be treated as sensitive under applicable privacy laws, including your birth date, birth time, birth location, and self-reported mood, wellness, and emotional-state information. We use sensitive information only to provide and personalize the features you choose to use and for the purposes described in this Privacy Policy, and we do not sell your sensitive information.

Where applicable law requires consent to process sensitive information, the method of obtaining that consent depends on the category of information involved. For information that qualifies as consumer health data under applicable state law, such as Washington’s My Health My Data Act or Nevada’s comparable law, including your mood-log, wellness, and emotional-state information and any Wellness Score or similar inference derived from it, we obtain your consent through a specific, affirmative opt-in step presented at the point that information would be used or shared, such as the in-app consent prompts described in Section 5, rather than through your general use of the Services. For other sensitive information not subject to those heightened requirements, you provide consent by choosing to use the relevant features. You may withdraw your consent at any time by turning off the relevant setting, discontinuing use of the relevant feature, or contacting us at info@ascencious.com. You may also ask us to limit the use of your sensitive personal information as described in our U.S. State Privacy Rights section.

11. Community Review, Moderation, and Account Monitoring

Because Ascencious includes social and community features, platform safety requires moderation and account review. By using the Services, you acknowledge that we may, for safety, compliance, abuse-prevention, trust-and-safety, and operational purposes:

(i) review posts, comments, uploads, profile information, usernames, and account activity;

(ii) access content submitted to community spaces or otherwise made available through the Services;

(iii) investigate complaints, reports, and suspected misconduct;

(iv) review direct or semi-private platform communications where necessary to enforce our Terms, investigate abuse, protect users, or comply with law;

(v) remove, restrict, de-prioritize, or preserve content;

(vi) suspend or terminate accounts.

We do not guarantee continuous active monitoring of all activity, but we reserve the right to review content and accounts to maintain user safety and platform integrity.

12. Direct Messages and Private Communications

Ascencious may provide direct messaging, semi-private communication, practitioner messaging, group messaging, or similar communication tools. These communications are not medical, therapeutic, privileged, legally confidential, or protected by any professional-client relationship.

Ascencious may access, review, preserve, or disclose messages and related account information where reasonably necessary for safety, moderation, abuse prevention, legal compliance, dispute resolution, enforcement, fraud prevention, or protection of users and the platform.

Users should not share information through messages that they would not want reviewed by Ascencious or disclosed as permitted by these Terms and the Privacy Policy.

13. Practitioner-Related Privacy Notice

If you interact with practitioners, coaches, guides, facilitators, or similar users on the platform, information you choose to share may be visible to that practitioner and to Ascencious personnel or vendors who support the platform. We may use practitioner-related information to:

(i) facilitate access and scheduling;

(ii) provide communication tools;

(iii) investigate safety issues;

(iv) enforce platform rules;

(v) maintain records relevant to disputes or legal obligations.

Ascencious does not represent that practitioner communications are privileged, confidential in the legal sense, or protected by therapist-patient, physician-patient, or similar evidentiary privileges unless explicitly stated in a separate written agreement.

If you connect Google Calendar in the Ascencious partner portal, Ascencious receives only the access you approve on Google's permission page. We use it only to add, move and remove your Ascencious bookings on your Google calendar, and to read when events on your calendars start and end so times you are already busy are not offered to clients. For each event we read only its start and end times, whether it is confirmed, cancelled or marked free, its event type and, for invitations, your own reply; we do not read or store event titles, descriptions, locations or other guests. We store the busy time ranges, the email address and calendar identifiers of the Google account you connect, and the connection key, which is encrypted. We do not use Google user data for advertising, we do not sell it, we do not use it to develop, improve or train artificial intelligence or machine learning models, and the advertising and partner sharing described in this Privacy Policy does not apply to it. We share it only as needed to provide this feature, with your consent, or when the law requires it. No one at Ascencious reads it unless you ask us to for support, it is needed for security, or the law requires it. Disconnecting in the portal deletes the busy times, the connected email address and the key from our systems and, where your bookings go onto your main Google calendar, removes your upcoming Ascencious bookings from it. Removing Ascencious from your Google account's third-party access ends our access at once, and the busy times are deleted the next time our systems find the access removed. Ascencious's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

14. Cookies and Similar Technologies

We and our service providers may use cookies, SDKs, pixels, tags, local storage, and similar technologies to:

(i) keep users logged in;

(ii) remember preferences;

(iii) analyze traffic and performance;

(iv) understand campaign effectiveness;

(v) personalize content;

(vi) secure the Services;

(vii) detect fraud and abuse.

You may be able to manage certain cookie preferences through your browser or device settings. Disabling certain technologies may affect functionality.

15. Tracking Technologies, Advertising, and Your Choices

The Services use cookies, web beacons, pixels, tags, software development kits, and similar tracking technologies, including the Meta Pixel and Google Analytics. These technologies may automatically collect information about your device and your activity, including pages and content viewed, links and buttons clicked, time spent, referring sources, and other usage and browsing activity, and may associate that activity with identifiers over time and across services.

We use these technologies, and we permit our analytics and advertising partners to use them, to measure and analyze use of the Services, to operate and improve the Services, and to deliver and measure advertising. Information collected through these technologies may be shared with our partners, including Google, Meta, and other advertising partners, and may be used for analytics and for targeted or cross-context behavioral advertising. Under some privacy laws, this activity may be considered a “sale” or “sharing” of personal information.

By accessing or using the Services, you expressly consent to the use of these technologies and to the collection, recording, use, and disclosure of the information described above by us and by our analytics and advertising partners, including Google and Meta. You authorize these partners to collect and process this information as service providers acting on our behalf and as parties to your interactions with the Services. You agree that no communication or activity is intercepted, recorded, or collected without your consent, which you provide by using the Services as described in this Privacy Policy.

To opt out of marketing and advertising tracking, email us at info@ascencious.com. You may also manage cookies and tracking through your browser and device settings, and we honor recognized opt-out preference signals, such as Global Privacy Control, where required by law. To opt out of the sale or sharing of your personal information, or to limit the use of your sensitive personal information, email info@ascencious.com with your request.

16. When We Disclose Information

We do not sell personal information in the ordinary colloquial sense for cash unless expressly stated otherwise. However, some privacy laws define “sale” and “sharing” broadly enough that certain analytics, advertising, or cross-context behavioral advertising arrangements may qualify depending on how the Services are configured. California law gives users the right to opt out of sales and certain sharing uses where applicable.

We may disclose personal information to:

(a) Service Providers and Contractors

Such as:

(i) cloud hosting providers;

(ii) analytics vendors;

(iii) authentication vendors;

(iv) customer support platforms;

(v) email service providers;

(vi) payment and subscription processors;

(vii) security and fraud-prevention providers;

(viii) content moderation or trust-and-safety vendors;

(ix) infrastructure and software tools.

These providers are permitted to use personal information only as reasonably necessary to provide services to us, subject to contractual or legal limitations.

(b) Practitioners and Other Users

When you choose to engage with practitioner features, social features, or public or semi-public community areas, your information and content may be disclosed to practitioners and other users in accordance with the settings and functionality of the Services.

We may disclose information when we believe in good faith that disclosure is necessary to:

(i) comply with law;

(ii) respond to legal process;

(iii) protect rights, property, or safety;

(iv) investigate abuse or unlawful conduct;

(v) enforce our Terms or other policies.

(d) Corporate Transaction Counterparties

In connection with a merger, financing, acquisition, sale of assets, bankruptcy, or similar transaction.

(e) With Your Direction or Consent

When you ask us to share information or consent to a specific disclosure.

17. De-Identified and Aggregated Information

We may create de-identified or aggregated information that does not reasonably identify you, and we may use and disclose such information for any lawful purpose, including analytics, research, product development, security, and marketing. We will maintain and use de-identified information in de-identified form and will not attempt to re-identify it except as permitted by law.

18. Public, Semi-Public, and User-Submitted Content

Any information you post in public or community-facing areas may be visible to others and may be copied, captured, reposted, or retained by third parties. Do not submit information in public or community areas that you do not want others to see or use.

Even if you later delete content, cached, archived, quoted, or reshared versions may remain visible.

19. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

(i) provide the Services;

(ii) maintain account records;

(iii) complete transactions;

(iv) comply with legal obligations;

(v) resolve disputes;

(vi) investigate incidents;

(vii) enforce agreements;

(viii) preserve safety and moderation records;

(ix) improve and secure the Services.

Retention periods may vary depending on the category of data, the sensitivity of the information, whether deletion has been requested, whether litigation or investigation is anticipated, and operational necessity.

20. Account Deletion and Data Retention

Users may request deletion of their account through available in-app tools or by contacting Ascencious at info@ascencious.com. Deleting an account may remove or disable access to certain account information, profile information, content, and features.

Ascencious may retain certain information after account deletion where reasonably necessary for legal compliance, tax and accounting obligations, fraud prevention, safety enforcement, dispute resolution, backup retention, security, moderation records, or legitimate business purposes.

Some public, shared, cached, backed-up, quoted, or previously distributed content may not be fully removable after deletion.

21. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These safeguards include limiting access to personal information to personnel and service providers who need it to perform their functions. However, no internet-based platform, storage system, or transmission method is completely secure. We cannot guarantee absolute security. You use the Services and transmit information at your own risk.

22. Security Incidents and Breach Notices

Ascencious uses reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no platform, app, transmission method, or storage system is completely secure.

If Ascencious becomes aware of a security incident involving personal information, we may investigate, take appropriate remedial measures, notify affected users, notify regulators, or take other action as required by applicable law.

23. Your Choices

You may have the ability to:

(i) update account information;

(ii) change profile settings;

(iii) manage certain notification preferences;

(iv) unsubscribe from marketing emails using the unsubscribe link;

(v) request account deletion;

(vi) disable cookies through browser settings;

(vii) use device privacy controls.

24. Push Notifications, Emails, SMS, and Communications

Ascencious may send you service-related communications, account notices, transaction confirmations, security alerts, support messages, policy updates, reminders, and other non-marketing communications.

Where permitted by law and based on your preferences or consent, Ascencious may also send marketing communications, promotional messages, newsletters, practitioner updates, event notices, wellness reminders, push notifications, emails, or SMS messages.

You may opt out of marketing emails by using the unsubscribe link where available. You may manage push notifications through your device settings. If SMS messaging is offered, message and data rates may apply, and you may be able to opt out by replying STOP or following the instructions provided.

25. U.S. State Privacy Rights

Depending on where you live, you may have privacy rights under applicable state law, including rights to:

(i) know what personal information we collect, use, disclose, sell, or share;

(ii) access or obtain a copy of certain personal information;

(iii) request deletion;

(iv) request correction of inaccurate personal information;

(v) opt out of sale or certain sharing of personal information;

(vi) limit certain uses of sensitive personal information where applicable;

(vii) receive equal service and pricing even if you exercise privacy rights, subject to lawful exceptions.

(a) How to Exercise Rights

To submit a privacy request, contact us at: info@ascencious.com

Please include enough information for us to verify your request and identify your account. We may:

(i) request additional information to verify identity;

(ii) deny requests where permitted by law;

(iii) retain certain information where an exception applies;

(iv) use an authorized agent process where required by applicable law.

(b) Appeal Rights

If applicable law provides an appeal right and we deny your request, you may reply to our response and ask us to review the decision again.

If we engage in activities that require honoring opt-out preference signals under applicable law, we will process such signals as required. California recognizes Global Privacy Control as one acceptable method for certain online opt-out requests.

26. California Notice at Collection

At or before the time of collection, California law requires notice of categories of personal information collected and the purposes for which they are used. The categories and purposes listed in Sections 2 and 4 of this Privacy Policy are intended to serve as that notice to California residents, as applicable.

27. Children’s Privacy

The Services are intended for users age 13 and older. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information and disable the associated account. If you believe a child under 13 has provided personal information to us, contact us at info@ascencious.com.

Users between 13 and the age of majority may use the Services only with the consent of a parent or legal guardian. Where this Privacy Policy refers to your consent and you are a minor, that consent includes the consent of your parent or legal guardian. A parent or legal guardian of a minor user may contact us at info@ascencious.com to review, correct, or request deletion of the minor's personal information, or to withdraw consent to its continued collection or use.

28. Third-Party Services and App Stores

Your use of Apple App Store, Google Play, social login providers, analytics tools, payment processors, or third-party links is governed by those third parties’ own terms and privacy policies. We are not responsible for third-party privacy or security practices that we do not control.

29. International Users

If you access the Services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other jurisdictions where privacy laws may differ from those in your location.

30. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time. If we make material changes, we may update the “Last Updated” date and take additional steps where required by law, such as posting a notice in the app or on the website.

The current version of this Privacy Policy will always be available within the app and on our website.

31. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact:

Ascencious LLC

Email: info@ascencious.com

Last updated November 7, 2026.